Question 1

Can I do a free trial?

Accepted Answer

Yes! If you sign up via our website, every subscription includes a 7-day free trial, and you can cancel anytime.

Question 2

Do I need to give a credit card to start a trial?

Accepted Answer

Payment details are required to access the 7-day free trial, as the trial will automatically renew into a paying subscription if not cancelled before the trial period ends. However, you’re free to cancel the trial at any time to avoid being charged, and you won’t be charged anything during your free trial period.

Question 3

Can I change my plan later?

Accepted Answer

Yes, and the best way to change your plan depends on your payment method. You can find more information here.

Question 4

How do I cancel my Sweat subscription?

Accepted Answer

You can cancel your Sweat app subscription at any time. In the Sweat app, tap your profile icon at the top right of the screen. Scroll down to the bottom of the page and select Cancel Subscription. Answer all of the questions, then tap Confirm Cancellation.

We recommend cancelling at least 24 hours before your next payment date to ensure your cancellation is processed in time. Cancelling your subscription will not result in a refund.

Question 5

I can’t log in to my Sweat account. What do I do?

Accepted Answer

In order to log into your account, you must use the sign-in method that you used to create the account - this can be email, Facebook, Google or Apple. You will only be able to access your active account via one of the above methods - not a combination of them.

You can find more information in our help centre article here, but if you are still experiencing issues or want to change your login details, please don't hesitate to reach out to our Support Team at support@sweat.com or via our Contact Form.

Question 6

How do I choose the right program for me?

Accepted Answer

If you're unsure where to begin, you can complete an optional survey in the app to help you choose the right program for your goals, or manually browse programs by training style, trainer or difficulty level. If you don’t have the app, you can also browse Programs on our website and filter by fitness level, training style, trainer and training location (home/gym) to find a program that suits you.

Question 7

Can you combine programs?

Accepted Answer

While you’re technically following one program at a time, that doesn’t mean you’re limited to the workouts in your program. At any point, you can choose a workout from another trainer or program. In the app, tap the Workouts tab, then scroll down to the Programs section to choose a workout from another program, or tap “On Demand” at the top of the screen to browse individual workouts and themed collections. You can also use the search or filter tools here if you’re looking for something specific. Doing a workout from outside of your program will still count towards your weekly resistance goals.

Question 8

Can I change my program or week once I’ve chosen?

Accepted Answer

Yes, you can change your program or week at any time! In the app, tap your profile icon at the top right. Then tap Manage My Program and make any changes you’d like to your program or week. If you’re browsing Programs via the Workout tab, there’s also a “Tap here” button on each program to switch.

Question 9

Are there options for home and gym?

Accepted Answer

Yes, there are plenty of options for both home and gym, whether you’ve got basic equipment, a fully equipped gym, or no equipment at all. On our Programs page, you can filter by training location, or if you don’t have access to any equipment, select “No Equipment” from the Training Style dropdown menu.

Question 10

What if I don’t have the right equipment?

Accepted Answer

In the Sweat app, you can select the equipment you have and be given exercises to suit. If your workout ever has an exercise you don’t want to do or don’t have the right equipment for, you can use the exercise substitutions feature to easily swap it for an alternative. Exercise substitutions are not included in our pregnancy and post-pregnancy programs, as these programs have been specifically designed for your changing body.

Question 11

Is Sweat suitable for beginners?

Accepted Answer

Absolutely! We have a huge range of beginner programs and workouts, no matter what training style you enjoy. When browsing Programs either in the Sweat app or on our web Programs page, you can filter by fitness level. You can also filter by fitness level when browsing individual workouts in the On Demand tab. Many programs also have optional beginner weeks at the start to help you get started.

Question 12

How do I navigate the app?

Accepted Answer

Our team has put together a tutorial video here to walk you through each area of the app. If you want more information about a particular section, you can find helpful explainers by scrolling down.

Question 13

My app is stuck or not working. What do I do?

Accepted Answer

There’s often a simple fix if you’re having trouble launching the app, and you can find more information here.

Question 14

Where can I find my subscription details?

Accepted Answer

You can find information on how to locate your Sweat subscription details here.

Question 15

I have another question. How do I contact Sweat?

Accepted Answer

You can chat anytime with our web chatbot, Burpi, by tapping the 'Contact Us' button in the app or the 'Chat' button in the bottom-right corner of our website's Support pages. You can also email our team directly at support@sweat.com or use our Contact Form.

One app. 25% off. Everything you need to get stronger.

Workout plans that
actually fit your life

Track your progress

A program for every goal

Your first week is free

Got a question?

Can I do a free trial?

Do I need to give a credit card to start a trial?

Can I change my plan later?

How do I cancel my Sweat subscription?

I can’t log in to my Sweat account. What do I do?

How do I choose the right program for me?

Can you combine programs?

Can I change my program or week once I’ve chosen?

Are there options for home and gym?

What if I don’t have the right equipment?

Is Sweat suitable for beginners?

How do I navigate the app?

My app is stuck or not working. What do I do?

Where can I find my subscription details?

I have another question. How do I contact Sweat?

Join now and save 25%

One app. 25% off. Everything you need to get stronger.

Workout plans thatactually fit your life

Track your progress

A program for every goal

Your first week is free

Got a question?

Can I do a free trial?

Do I need to give a credit card to start a trial?

Can I change my plan later?

Join now and save 25%

Workout plans that
actually fit your life